Support / FAQ

We take a lot of pride in our support. Whether you need help with the sensor devices or apps, or just want to kick around good ideas on when/where/how to use them, let us know. We're always interested in making sure you get the most value from your purchase. Our engineering team is directly responsible for support, so you will often communicate directly with one of the app or device engineers.

Please contact us at support@sensorpush.com with any questions. Someone from the engineering team (one of the actual product developers) will get back to you within 24 hours, often sooner.

Common Categories


Setup

SensorPush Logo How do I set up my new sensor?

Covers the essentials for downloading the app, for naming a sensor, and so on. Includes video! (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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  • Go to sensorpush.com/apps from your iOS or Android device and install the SensorPush app.
  • Open the app. Click the Add Sensor button at the top right corner of the screen.
  • Hold your sensor against the screen and keep it over the moving image.
  • After a few moments, the app will connect and move to the next screen. There you can give the sensor a name (e.g. "Attic" or "Wine Cellar"). You can also set up alerts if you like. Don't worry! You can easily return to this screen at any time to change these settings.

I tried that and nothing's happening. Now what?

We're really sorry you're having trouble. The following steps will almost certainly get the system up and running though.

  • Turn Bluetooth off in your phone's settings, wait a moment and then turn it back on.
  • Then retry the setup process. Be sure that you go back to the main screen of the app and click "Add Sensor" again to fully restart the process when you try again.
  • If that fails, completely exit the app and reboot your phone. Then start over, making sure that you begin from the home screen of the app.

If none of the above has worked and you have a Gateway device that you have already paired, it is possible that the Bluetooth is switched off in the SensorPush app itself. That gets turned off after you start using a Gateway. To turn it temporarily back on for pairing do the following:

  • Open the app, and from the main screen (the screen with the word "Devices" at the top) select the button in the top left to open app settings.
  • Once in app settings you'll notice a section called "Configuration" with a switch for Bluetooth. Switch it ON (you can turn it off again once all new devices are paired).

If you're still having trouble, please contact us at support@sensorpush.com for more assistance.

SensorPush Logo How do I set up my new Gateway?

Basics of how a Gateway is set up including account creation and WiFi configuration. (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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Gateway set up is very straightforward. There are a few pointers to help you get started when it arrives. You can find them on the gateway set up page.

SensorPush G1 WiFi Gateway

Alerts

SensorPush Logo How do I configure alerts?

How to set the level for a specific reading and how to turn on alerts? (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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Alert settings are found on the sensor settings page in the app. To access sensor settings, tap a sensor in the main list and then tap the button in the upper-right corner of the sensor details page.

You'll see two sliders, one for temperature and one for humidity. Each slider has two handles. The area between these two handles is the desired range of conditions. If the "Alert Me" toggle is enabled, you'll be notified whenever conditions leave this zone.

Here are a few examples:

Alert above 110°F

Alert below 32°F

Alert over 110f 68e189adddef9c0e97d8e2e382d079ec56b6010a4dc1850db70be19eb348647e Alert below 32f d1e899fd1c3e1030d68d18686fc18fa1587591a3dfc1e022181623c90d18438a

Alert when humidity is below 40% or above 60%

Alert when temperature is below 65°F or above 75°F and when humidity is below 40% or above 60%

Alert humidity 40 60 c27fa00fbe5500925221c86f0f6f7a810d9d77fdd0dca4bec3bdf8b81c2e0db7 Alert t and h 67e3e4b93fa32d50c321748c67a93a2278012feba41fe40c5477dad32a3d754d

Calibration

SensorPush Logo Can I calibrate my SensorPush sensor? How?

The short answer is "yes," but we have a video and also a range of tips to help make sure this goes smoothly. (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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First you will need an accurate reference for temperature and/or humidity. Each value is calibrated separately and you can choose to calibrate one, both or neither as necessary. Accuracy of the uncalibrated sensor can be found in the full specifications.

Calibration is only intended to correct for small variations (typically up to a few degrees or around 5% relative humidity). If you're seeing a bigger discrepancy than that while calibrating, please contact us, as that would indicate that there's a problem with either the calibration process or your sensor. We'll be happy to help sort it out.

With a Reference Device

If you have a trusted thermometer or hygrometer that you know to be very accurate, you can use it as a reference. Simply place it next to the SensorPush in a stable environment, let them sit for at least 30 minutes to acclimate to each other, be sure you have an updated reading and then use the calibration controls (shown below) to adjust the SensorPush to match the reference. The sensor settings page can be accessed by tapping the button in the top right corner of the graph screen.

Calibration ad459bf3c58bb6f84eea43eee7f2c98b95325eee1dca9d51cb721d2999eb7054

Temperature

If you don't have a reference device, you can still calibrate your sensor. Ice water makes a great temperature reference. Just mix up a bowl of ice water, with a good even mixture of ice and water. Give it a good stir and let it sit while you seal your SensorPush in a zip-top baggie. Get as much air out of the bag as possible. Place the SensorPush (inside the baggie) into the ice water mixture. It's best to leave the zip top out of the water, just in case it doesn't seal entirely.

Give the SensorPush at least 30 minutes to acclimate, be sure you have an updated reading and then adjust the calibration controls so the value reads exactly 32.0°F (0.0°C)

If you have any difficulties, consider these tips:

  • First, make sure that when you run the test that you remove as much air from the bag as possible.
  • Second, make sure the side of the sensor with the writing on it is facing into the water.
  • Last thing is, to make sure the sensor is as submerged as much as possible because the plastic case, the battery and the other components need to be brought to equilibrium.

Humidity

For calibrating humidity, the "salt test" is quite popular, and instructions can be found readily on the Internet. The chemical principle is sound and it can work quite well, but we find it to be difficult to execute consistently and accurately.

Calibrating to an inaccurate reference can be worse than not calibrating at all, so we prefer the Boveda One-Step Hygrometer Calibration Kit, available for less than $10 on Amazon.

Just open the baggie, seal your SensorPush inside and place it at room temperature in a location with minimal temperature variations. Let it sit undisturbed for at least 24-36 hours, be sure you have an updated reading and then adjust the calibration controls to read exactly 75.0% humidity. Keep the calibration kit sealed and you can use it multiple times for at least 3 months after the initial test.

Battery

SensorPush Logo How long will the battery last?

The battery in the HT1 sensor device (model CR2477) generally have a 1 to 2 year lifespan (often closer to two), but there are a few details to consider when changing it. (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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Typical battery life is 1-2 years; more in warm conditions and less in extreme cold.

Thankfully, it is a replaceable battery. You will mostly likely need to purchase the replacement online. They are uncommon at hardware stores, but you can find them for sale from quite a few different outlets such as Amazon and various specialized battery retailers.

When it's time to change it, the process is quick and easy. Just follow these simple instructions.

The easiest way to open the case is with an old credit card or similar plastic card. Hold the sensor with the back facing you (the side with the seam) and with the text upright. Using a corner of the credit card, slide back and forth along the top seam pushing inward until the card penetrates slightly (squeezing the left and right sides of the sensor can help).

Then slide the card along the top edge to the left side and pry outward and the back cover will come off. The circuit board will then come out on its own. It's positioned by two plastic pegs but is only held in by the back cover. The battery is on the back of the board. It's a CR2477 lithium coin cell. The + side of the battery should face away from the circuit board.

Reassembly is the reverse, with one trick: it's easier to replace the back cover if you put the top side in first, as the bottom has two smaller pegs that are designed to snap in more easily.

Data Storage

SensorPush Logo How many days of readings can the sensor store? And what happens after that?

Info about whether or not there is a limit on data storage for the sensor and the app. (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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Both the sensor and the app store data.

The sensor automatically maintains a backup of the most recent 20 days of readings, so while you are away from the sensor, it will continue to record the conditions. When the sensor reaches 20 days, it starts to overwrite the oldest data points.

Once the data is picked up by the app, then that data is stored indefinitely by the app on your mobile device.

Similarly, once the data is picked up by a SensorPush G1 Gateway (when a Gateway is used in conjunction with the sensor), then the data is stored indefinitely in the SensorPush cloud.

SensorPush Logo How do I export my data from the app?

Data can be exported from the app as CSV format, which can be opened in Excel and many other data software platforms. (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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If you tap a sensor in the "Current Conditions" home screen, you're taken to a screen with details about that sensor. Scroll all the way down below the graphs to the bottom of that screen. There you will find a button that allows you to download all the data as a spreadsheet in CSV format which works with Microsoft Excel and other spreadsheet software.

You'll be able to email the spreadsheet(s) to yourself once it finishes compiling.

Tip: A handful of users have mentioned that the default Windows extraction tool is not working to open the zip files with CSV in them. They've solved it by using 7zip to open the zip file. We're looking into some possible issues on our end. Very sorry for the inconvenience!

All FAQs


SensorPush Logo Can I use multiple sensors with my one app?

Yes. In fact, a lot of customers use more than one sensor in a wide variety of ways. (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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There's no set limit to the number of sensors you can pair with a single mobile device. I often will use a dozen or so sensors simultaneously with my one phone.

Also along these lines, a single sensor can simultaneously pair with multiple mobile devices.

If you plan to use your sensors in conjunction with a SensorPush WiFi Gateway, same general rules apply. There's no set limit to the number of sensors you can pair with a Gateway. Also, you can have multiple Gateways on one account. They can be in the same location or they can be in separate locations.

SensorPush Logo Can multiple mobile devices monitor a sensor simultaneously?

Definitely! We have a lot of customers who do this. (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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A single sensor can simultaneously pair with multiple mobile devices.

Similarly, there's no set limit to the number of sensors you can pair with a single mobile device. I often will use a dozen or so sensors simultaneously with my one phone.

If you plan to use your sensors in conjunction with a SensorPush WiFi Gateway, same general rules apply. There's no set limit to the number of sensors you can pair with a Gateway. Also, you can have multiple Gateways on one account. They can be in the same location or they can be in separate locations.

Something else to consider about this when using a Gateway (only)... Additional mobile devices can simultaneously log into the same account provided you use the same email and password. You will not need to add the sensors, nor the gateway to these additional mobile devices devices. This is because the sensor(s) and gateway(s) are already associated with the account.

Just download the app to an additional mobile device. Open the app to the main screen (the screen with the word "Devices" at the top), and then select the settings button in the far upper left. Once in the settings screen you will see the option to login.

After you log in using the same login credentials, turn off the Bluetooth switch below in the "Configuration" section. Then return to the main screen of the app where you will see the sensor(s) and gateway(s) on that account. It can take several minutes to download all the data from the cloud.

SensorPush Logo Can more than one mobile device be logged into the Gateway simultaneously?

Yes. Multiple mobile devices (users) can be logged into the same Gateway cloud account simultaneously using the same email login and password. (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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Additional mobile devices can simultaneously log into the same account provided you use the same email and password. You will not need to add the sensors, nor the gateway to these additional mobile devices devices. This is because the sensor(s) and gateway(s) are already associated with the account.

Just download the app to an additional mobile device. Open the app to the main screen (the screen with the word "Devices" at the top), and then select the settings button in the far upper left. Once in the settings screen you will see the option to login.

After you log in using the same login credentials, turn off the Bluetooth switch below in the "Configuration" section. Then return to the main screen of the app where you will see the sensor(s) and gateway(s) on that account. It can take several minutes to download all the data from the cloud.

SensorPush Logo Do I need a SensorPush G1 WiFi Gateway, or can I just use the sensor?

It all depends on whether or not you need to monitor your sensor remotely and/or if you want to back up or sync your data with others on the SensorPush cloud. (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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The sensors use Bluetooth LE to communicate, so on their own they are limited to Bluetooth range (e.g. around the house - like a Bluetooth speaker).

If you would like to monitor SensorPush sensors remotely (e.g. away from the house), you need to use them in conjunction with a SensorPush WiFi Gateway, which relays the data of any in-range SensorPush sensors to the internet using your local WiFi or Ethernet to your network.

The other advantage is that is you are using the Gateway and multiple mobile devices are simultaneously monitoring the account, then your devices can stay configured and remain in sync. This means, if an alert setting is adjust in one location, it will also apply to the other mobile devices.

SensorPush Logo Does this sensor use WiFi?

Both WiFi and Bluetooth are under the category of wireless. SensorPush sensors use Bluetooth, but a WiFi option can be easily added. (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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The sensors use Bluetooth LE to communicate, so on their own they are limited to Bluetooth range (e.g. around the house - like a Bluetooth speaker).

If you would like to monitor SensorPush sensors remotely (e.g. away from the house), you need to use them in conjunction with a SensorPush WiFi Gateway, which relays the data of any in-range SensorPush sensors to the internet using your local WiFi or Ethernet to your network.

The reason the sensors use Bluetooth LE to communicate is because it's more cost effective hardware than WiFi and it uses a great deal less power, so the batteries last a lot longer (in many cases 2 years) and the sample rate of the sensor can be a lot higher than if it used WiFi. A lot of sensors with on-board WiFi will sample once every 15 minutes instead of once per minute (like our SensorPush sensors), and their batteries die after a couple of months instead of a year or more -- which is a real annoyance when you're measuring hard-to-reach places like a crawlspace under a house.

So with a Gateway, you can not only add WiFi capability, but because of the lower cost sensor, you can have a larger array of energy efficient sensors pushing to the cloud for remote monitoring for a lot less cost. Plus, the SensorPush cloud service is included in the purchase price, so there's not monthly fee for the Gateway.

We may eventually move in the direction of wifi once it's possible to have more efficient systems.

SensorPush Logo How do I remove a Gateway from my account?

If you want to remove a Gateway from an account so it can be used on a different account, or because you want to sell it or give it away, you need to go through the following steps. (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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Here's what you need to do to remove the Gateway from your account so it can be used with another account.

  • Make sure you are within range of the Gateway (e.g. that you are in the same room).
  • Go to app settings inside the SensorPush app and verify that you are logged in. Here's how:

1.) Open the app, and from the main screen (the screen with the word "Devices" at the top) select the button in the top left to open app settings.

2.) Once in app settings you'll notice a section called "Account." If your account email is listed there, you are logged in. If not, please log in now.

  • While still in app settings verify that Bluetooth is on in the section called "Configuration" with a switch for Bluetooth. Switch it ON.
  • Verify also that the bluetooth for the the mobile device is ON.
  • Return to the main screen of the app and select the Gateway you want to remove from the account.
  • Then select the "remove" option.

Once finished, the Gateway is removed from the account and can be used with a different account.

SensorPush Logo How do I set up my new sensor?

Covers the essentials for downloading the app, for naming a sensor, and so on. Includes video! (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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  • Go to sensorpush.com/apps from your iOS or Android device and install the SensorPush app.
  • Open the app. Click the Add Sensor button at the top right corner of the screen.
  • Hold your sensor against the screen and keep it over the moving image.
  • After a few moments, the app will connect and move to the next screen. There you can give the sensor a name (e.g. "Attic" or "Wine Cellar"). You can also set up alerts if you like. Don't worry! You can easily return to this screen at any time to change these settings.

I tried that and nothing's happening. Now what?

We're really sorry you're having trouble. The following steps will almost certainly get the system up and running though.

  • Turn Bluetooth off in your phone's settings, wait a moment and then turn it back on.
  • Then retry the setup process. Be sure that you go back to the main screen of the app and click "Add Sensor" again to fully restart the process when you try again.
  • If that fails, completely exit the app and reboot your phone. Then start over, making sure that you begin from the home screen of the app.

If none of the above has worked and you have a Gateway device that you have already paired, it is possible that the Bluetooth is switched off in the SensorPush app itself. That gets turned off after you start using a Gateway. To turn it temporarily back on for pairing do the following:

  • Open the app, and from the main screen (the screen with the word "Devices" at the top) select the button in the top left to open app settings.
  • Once in app settings you'll notice a section called "Configuration" with a switch for Bluetooth. Switch it ON (you can turn it off again once all new devices are paired).

If you're still having trouble, please contact us at support@sensorpush.com for more assistance.

SensorPush Logo How do I set up my new Gateway?

Basics of how a Gateway is set up including account creation and WiFi configuration. (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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Gateway set up is very straightforward. There are a few pointers to help you get started when it arrives. You can find them on the gateway set up page.

SensorPush G1 WiFi Gateway

SensorPush Logo How do I configure alerts?

How to set the level for a specific reading and how to turn on alerts? (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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Alert settings are found on the sensor settings page in the app. To access sensor settings, tap a sensor in the main list and then tap the button in the upper-right corner of the sensor details page.

You'll see two sliders, one for temperature and one for humidity. Each slider has two handles. The area between these two handles is the desired range of conditions. If the "Alert Me" toggle is enabled, you'll be notified whenever conditions leave this zone.

Here are a few examples:

Alert above 110°F

Alert below 32°F

Alert over 110f 68e189adddef9c0e97d8e2e382d079ec56b6010a4dc1850db70be19eb348647e Alert below 32f d1e899fd1c3e1030d68d18686fc18fa1587591a3dfc1e022181623c90d18438a

Alert when humidity is below 40% or above 60%

Alert when temperature is below 65°F or above 75°F and when humidity is below 40% or above 60%

Alert humidity 40 60 c27fa00fbe5500925221c86f0f6f7a810d9d77fdd0dca4bec3bdf8b81c2e0db7 Alert t and h 67e3e4b93fa32d50c321748c67a93a2278012feba41fe40c5477dad32a3d754d

SensorPush Logo How many days of readings can the sensor store? And what happens after that?

Info about whether or not there is a limit on data storage for the sensor and the app. (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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Both the sensor and the app store data.

The sensor automatically maintains a backup of the most recent 20 days of readings, so while you are away from the sensor, it will continue to record the conditions. When the sensor reaches 20 days, it starts to overwrite the oldest data points.

Once the data is picked up by the app, then that data is stored indefinitely by the app on your mobile device.

Similarly, once the data is picked up by a SensorPush G1 Gateway (when a Gateway is used in conjunction with the sensor), then the data is stored indefinitely in the SensorPush cloud.

SensorPush Logo How do I export my data from the app?

Data can be exported from the app as CSV format, which can be opened in Excel and many other data software platforms. (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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If you tap a sensor in the "Current Conditions" home screen, you're taken to a screen with details about that sensor. Scroll all the way down below the graphs to the bottom of that screen. There you will find a button that allows you to download all the data as a spreadsheet in CSV format which works with Microsoft Excel and other spreadsheet software.

You'll be able to email the spreadsheet(s) to yourself once it finishes compiling.

Tip: A handful of users have mentioned that the default Windows extraction tool is not working to open the zip files with CSV in them. They've solved it by using 7zip to open the zip file. We're looking into some possible issues on our end. Very sorry for the inconvenience!

SensorPush Logo Can I calibrate my SensorPush sensor? How?

The short answer is "yes," but we have a video and also a range of tips to help make sure this goes smoothly. (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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First you will need an accurate reference for temperature and/or humidity. Each value is calibrated separately and you can choose to calibrate one, both or neither as necessary. Accuracy of the uncalibrated sensor can be found in the full specifications.

Calibration is only intended to correct for small variations (typically up to a few degrees or around 5% relative humidity). If you're seeing a bigger discrepancy than that while calibrating, please contact us, as that would indicate that there's a problem with either the calibration process or your sensor. We'll be happy to help sort it out.

With a Reference Device

If you have a trusted thermometer or hygrometer that you know to be very accurate, you can use it as a reference. Simply place it next to the SensorPush in a stable environment, let them sit for at least 30 minutes to acclimate to each other, be sure you have an updated reading and then use the calibration controls (shown below) to adjust the SensorPush to match the reference. The sensor settings page can be accessed by tapping the button in the top right corner of the graph screen.

Calibration ad459bf3c58bb6f84eea43eee7f2c98b95325eee1dca9d51cb721d2999eb7054

Temperature

If you don't have a reference device, you can still calibrate your sensor. Ice water makes a great temperature reference. Just mix up a bowl of ice water, with a good even mixture of ice and water. Give it a good stir and let it sit while you seal your SensorPush in a zip-top baggie. Get as much air out of the bag as possible. Place the SensorPush (inside the baggie) into the ice water mixture. It's best to leave the zip top out of the water, just in case it doesn't seal entirely.

Give the SensorPush at least 30 minutes to acclimate, be sure you have an updated reading and then adjust the calibration controls so the value reads exactly 32.0°F (0.0°C)

If you have any difficulties, consider these tips:

  • First, make sure that when you run the test that you remove as much air from the bag as possible.
  • Second, make sure the side of the sensor with the writing on it is facing into the water.
  • Last thing is, to make sure the sensor is as submerged as much as possible because the plastic case, the battery and the other components need to be brought to equilibrium.

Humidity

For calibrating humidity, the "salt test" is quite popular, and instructions can be found readily on the Internet. The chemical principle is sound and it can work quite well, but we find it to be difficult to execute consistently and accurately.

Calibrating to an inaccurate reference can be worse than not calibrating at all, so we prefer the Boveda One-Step Hygrometer Calibration Kit, available for less than $10 on Amazon.

Just open the baggie, seal your SensorPush inside and place it at room temperature in a location with minimal temperature variations. Let it sit undisturbed for at least 24-36 hours, be sure you have an updated reading and then adjust the calibration controls to read exactly 75.0% humidity. Keep the calibration kit sealed and you can use it multiple times for at least 3 months after the initial test.

SensorPush Logo How long will the battery last?

The battery in the HT1 sensor device (model CR2477) generally have a 1 to 2 year lifespan (often closer to two), but there are a few details to consider when changing it. (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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Typical battery life is 1-2 years; more in warm conditions and less in extreme cold.

Thankfully, it is a replaceable battery. You will mostly likely need to purchase the replacement online. They are uncommon at hardware stores, but you can find them for sale from quite a few different outlets such as Amazon and various specialized battery retailers.

When it's time to change it, the process is quick and easy. Just follow these simple instructions.

The easiest way to open the case is with an old credit card or similar plastic card. Hold the sensor with the back facing you (the side with the seam) and with the text upright. Using a corner of the credit card, slide back and forth along the top seam pushing inward until the card penetrates slightly (squeezing the left and right sides of the sensor can help).

Then slide the card along the top edge to the left side and pry outward and the back cover will come off. The circuit board will then come out on its own. It's positioned by two plastic pegs but is only held in by the back cover. The battery is on the back of the board. It's a CR2477 lithium coin cell. The + side of the battery should face away from the circuit board.

Reassembly is the reverse, with one trick: it's easier to replace the back cover if you put the top side in first, as the bottom has two smaller pegs that are designed to snap in more easily.

SensorPush Logo How can I change my Gateway's WiFi network?

Sometimes a Gateway is moved to a new location where the WiFi network is different, or in some cases a network router is changed so the network name and/or password are no longer the same. This is how to modify the network. (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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First, verify that you are logged in. Here's how to do this:

  • 1.) Open the app, and from the main screen (the screen with the word "Devices" at the top) select the button in the top left to open app settings.
  • 2.) Once in app settings you'll notice a section called "Account" and the email you used should be listed there. If not, select to log in.

While on this same app settings screen, verify that the bluetooth is switched ON. The switch is below the Account section in a section called "Configuration."

Then, return to the main screen of the app. Scroll down to the Gateway listed there and select that Gateway.

Once on the next screen, select the "configure" option. Your mobile device will then connect directly to the Gateway and you will soon get a list of the wifi networks that are available to it.

Once you select a WiFi network, you can then enter its password and you should be on your way to reconnecting.

If the above process hangs on this for several minutes (e.g. ten minutes), please unplug the Gateway and plug it back in after a few moments, and also restart your mobile device before trying again.

SensorPush Logo Why use Bluetooth for the sensors instead of making them with on-board WiFi?

It comes down to power efficiency and cost of the hardware. (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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The sensors use Bluetooth LE because it's more cost effective hardware than WiFi and it uses a great deal less power, so the batteries last a lot longer (in many cases 2 years) and the sample rate of the sensor can be a lot higher than if it used WiFi. A lot of sensors with on-board WiFi will sample once every 15 minutes instead of once per minute (like SensorPush), and their batteries die after a couple of months instead of a year or more -- which is a real annoyance when you're measuring hard-to-reach places like a crawlspace under a house.

So with a Gateway, you can have a larger array of sensors pushing to the cloud for remote monitoring for a lot less cost and also using a lot less power than if they were WiFi. Plus, the SensorPush cloud service is included in the purchase price, so there's not monthly fee for the Gateway.

We may eventually move in the direction of wifi once it's possible to have more efficient systems.

SensorPush Logo Can the Gateway work with power over ethernet (PoE)?

It cannot directly, but a number of customers have found a solution. (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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The Gateway does not have its own onboard PoE, but a number of our customers have used PoE splitters for this. Here's a link to a data sheet on a PoE splitter that a customer recently used successfully.

SensorPush Logo What is the USB jack for on the Gateway?

The USB jack is simply a back up method for powering the Gateway. (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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The USB jack provides a back up method for powering the Gateway for environments where it is not easy to use the regular adapter.

If you have a male-to-male USB cable and a phone charger with 5 volts / 2 amps you can power the gateway via its USB port.

SensorPush Logo Can the Gateway use the Ethernet jack instead of WiFi?

Definitely! The Ethernet is an alternative way to connect to a network instead of using WiFi. (details) Link to chain blue 48721d0e27c612d532c000bb8f601b8f649f4a4b727d1c8c4382e1c8ed7db89b

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If you would prefer to use Ethernet instead of WiFi, the process is simple. If you have already set up the Gateway where you created your cloud account, then you can simply plug the Gateway into your network and it will start to communicate with the SensorPush cloud automatically.

If you have not yet set up your Gateway and its account, then do so now, but skip the last part where you set up the WiFi. Instead, just plug the Ethernet cable into one of the open ports on your router.